Aperture Avenue | A Division of Bromwell-Poe Enterprises, LLC
Columbus, Indiana | management@bpenterprises.store
Effective Date: April 14, 2025 | Last Updated: April 14, 2025
1. Return Window
We accept returns within 30 days of the delivery date for any reason. Items must be returned in their original condition and packaging.
2. How to Initiate a Return
To start a return, contact us at returns@bpenterprises.store with your order number and reason for return. Our team will provide return instructions and a return shipping label if applicable.
3. Condition of Returned Items
Items must be unused, undamaged, and in original packaging to qualify for a full refund. We reserve the right to deny a return or issue a partial refund if the item shows signs of use, damage, or missing components.
4. Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to reflect the credit.
5. Non-Returnable Items
The following items are not eligible for return:
- Items returned after the 30-day window
- Items that have been used, damaged by the customer, or are missing original packaging
6. Exchanges
We do not process direct exchanges at this time. If you would like a different item, please initiate a return and place a new order.
7. Defective or Incorrect Items
If you received a defective or incorrect item, contact us immediately at returns@bpenterprises.store. We will cover return shipping and issue a full refund or replacement at no cost to you.
8. Contact
For return and refund questions, contact: returns@bpenterprises.store